Frequently Asked Questions
Categories
General FAQs
What is Riche Stitch?
Riche Stitch is a full service fashion creation studio and manufacturing hub based in the U.S. We help designers and brands develop, produce, and scale their collections, from design concept to final shipment, all under one roof.
Where is Riche Stitch located?
Our main operations are based in the United States. We provide digital consultations, virtual services, and global shipping, allowing us to work with clients worldwide.
What’s the difference between full-service production and à la carte services?
Full-service production includes design, development, materials, manufacturing, packaging, and fulfillment, everything from start to finish. À la carte services let you choose specific stages, like patternmaking, tech packs, or printing.
Can I visit the Riche Stitch studio in person?
Yes, by appointment only. Once our physical facility opens to the public, we’ll offer Sew & Tell tours and Study & Stitch workshops. Stay tuned for announcements.
How can I contact Riche Stitch?
You can reach our team at support@richestitch.com or through your client portal after onboarding. Existing clients can also message us directly through the Client Hub for the fastest response.
Do you work with new or emerging designers?
Absolutely. Riche Stitch was built to support both new and established brands. Whether you’re just starting or expanding, we offer flexible packages and low minimums to meet your needs.
What is your typical production turnaround time?
Turnaround time varies depending on the service and project scope. Standard production typically takes 4–8 weeks after all materials and approvals are received. Design and development timelines may vary by project.
Do you offer international shipping?
Yes, we ship both domestically and internationally. Shipping rates, duties, and taxes are calculated at checkout or invoiced separately depending on your service.
How do I get started with a project?
You can begin by completing our Start Your Project form on the website. After reviewing your submission, our team will schedule a consultation to discuss your goals, timeline, and next steps.
What happens after my project is completed?
Once production is complete, we can ship your order to you or store and fulfill it through RS Direct, our in-house logistics service. You can also continue working with us through RS Autoflow for automatic restocks and new releases.
Founding Designers FAQs
What is the Founding Designers program?
The Founding Designers program is a limited, one-time opportunity to partner with Riche Stitch before our official launch. It gives selected designers early access to our production services, founding-tier pricing, and recognition as part of the original collective that helped shape the brand from the beginning.
Who can apply?
The program is open to independent designers and emerging fashion brands that are ready to begin development or production. We welcome creators from luxury, contemporary, and lifestyle categories who value quality, innovation, and collaboration.
Is there a cost to join the program?
There is no membership fee. However, accepted designers will move forward through paid production or service packages as part of their onboarding. Your initial project serves as your entry into the program.
How long does the application process take?
Once you submit your application, our team will review your portfolio and business information within approximately 7–10 business days. Selected designers will then receive an invitation to schedule a private consultation.
Can I still work with Riche Stitch later if I’m not selected?
Yes. After the Founding Designer program closes, all new clients will be onboarded through our standard service process once Riche Stitch officially launches.
How many Founding Designers will be selected?
Only a small, curated group of designers will be invited to join. Once all spaces are filled, enrollment will close permanently. This ensures each Founding Designer receives dedicated attention and a true partnership experience.
What are the benefits of becoming a Founding Designer?
Founding Designers receive:
- Priority onboarding and production scheduling.
- Founding-tier pricing on select Riche Stitch services.
- Early access to divisions such as RS Makers, RS DesignHaus, and RS Autoflow.
- Recognition as an official Founding Designer on our website and marketing campaigns.
- Opportunities for spotlight features and long-term collaboration.
Can international designers apply?
Yes. While Riche Stitch is a U.S.-based manufacturer, we work with designers worldwide. International designers can participate remotely through our digital consultation and project management systems.
What happens after I’m accepted?
You’ll receive onboarding materials, a consultation booking link, and your Founding Designer welcome kit. From there, your first project will be scheduled and your brand will be recognized as part of the inaugural Riche Stitch collective.
When does enrollment close?
Enrollment will close as soon as all Founding Designer spaces are filled or once our official launch begins, whichever comes first. This opportunity will never reopen.
Our Services FAQs
What types of clients does Riche Stitch work with?
Riche Stitch works with both emerging and established fashion brands. Whether you’re developing your first collection, need sample production, or require full-scale manufacturing, our services are designed to support designers at every level of experience.
Do you offer design or development help if I don’t have tech packs yet?
Yes. Through RS DesignHaus, we provide full design and development support, including sketches, patterns, samples, and tech packs. Whether you’re starting from a concept or refining existing designs, our team ensures your pieces are production-ready.
What is the minimum order quantity (MOQ)?
Our production model was built for flexibility. Each service has its own MOQ, but we specialize in low minimum production to help independent brands grow sustainably. Exact quantities depend on garment type and complexity. Details are discussed during your consultation.
Can I use multiple Riche Stitch services together?
Absolutely. Each service, from RS Makers Hub and The Print Stitch to RS Direct and RS Capture, is designed to work independently or as part of a complete production pipeline. Many clients start with design and development, move into production, and later add fulfillment or photography as their brand grows. Contact us now to build your bundle package.
RS DesignHaus FAQs
What does RS DesignHaus include?
RS DesignHaus offers complete fashion design and development services; from concept creation and sketches to tech packs, digital flats, and production-ready files. Each project is fully customized to your brand’s needs and can include design direction, color palettes, and fabric recommendations.
Do I own the designs created through RS DesignHaus?
Yes. Once the project is complete and payment has been made, all approved designs, sketches, and tech packs are fully transferred to you. Your brand retains full ownership and production rights.
How long does the design process take?
Design timelines vary based on the number of pieces, level of detail, and revisions. On average, a small capsule collection (5–8 pieces) takes 3–6 weeks from concept to approved tech packs. Larger collections may take longer, depending on scope.
What do I need to start a project with RS DesignHaus?
You’ll begin by submitting a brief description through our Start Your Project form. If you already have a logo, brand inspiration, or reference images, you can upload those as well. From there, we’ll schedule your consultation and outline your project scope and timeline.
Can I bring my own ideas or do you create designs from scratch?
Both. You can come to us with inspiration, mood boards, or reference styles, or you can allow our team to design original concepts for your brand. Many clients choose a hybrid approach providing general direction while we handle the creative execution.
Do you handle samples and production too?
Yes! After your designs are finalized, we transition your project to RS Makers Hub for sampling and full-scale production. This ensures a smooth handoff between design and manufacturing with no miscommunication between teams.
Do you only design women’s clothing?
No. Our design team creates for all categories, including womenswear, menswear, unisex apparel, kidswear and accessories. Each designer specializes in a specific market to ensure your collection fits both your brand and your target customer.
Can you design collections under my brand name (white-label)?
Yes. RS DesignHaus offers private-label and white-label design services, allowing us to create exclusive collections that represent your brand; with full confidentiality and ownership rights.
RS Makers FAQs
What stage should I be in prior to working with Makers Hub?
You should have finalized designs, patterns, and samples, or be working with our RS DesignHaus team to complete them. We require production-ready materials before manufacturing begins to ensure accuracy and efficiency.
Can you source fabrics and trims for me?
Yes. Through RS Textiles, we offer both sourcing and wholesale fabric purchasing options. You can provide your own materials or work with us to find fabrics that align with your design, price point, and production timeline.
Do you offer sample production or small test runs?
Absolutely. We can produce samples, fit tests, and small pilot runs before committing to full production. This helps ensure your garments meet your quality and fit expectations before scaling.
Can I use RS Makers Hub if I’m based outside the U.S.?
Yes. We work with both domestic and international clients. All communication, file sharing, and production approvals can be handled through your client portal, and finished orders can be shipped globally.
What are your minimum order quantities (MOQs)?
We specialize in low-minimum production, making it easy for new and small brands to start. MOQs vary depending on garment type and complexity but generally begin at as low as 1–25 units per style. Larger quantities qualify for scaled pricing.
How long does production take?
Production timelines depend on the scope of your project. On average, small-batch orders take 4–8 weeks after all materials are received and approved. A detailed timeline will be outlined during your consultation so you’ll know exactly what to expect.
What quality control measures do you follow?
Every piece is inspected at multiple stages of production, including stitching, construction, and finishing, to ensure consistency and quality. Nothing leaves the Makers Hub without meeting Riche Stitch quality standards.
What happens after production is complete?
Once your order passes inspection, you can choose from several options:
- Have it shipped directly to you,
- Store it through RS Direct for fulfillment, or
- Schedule a photoshoot through RS Capture to get professional imagery before launch.
RS Autoflow FAQs
Do I need to complete my first production before joining RS Autoflow?
No. You can enroll during or after your RS Makers consultation. Autoflow integrates directly with your existing project and activates once your first cycle is ready to begin.
How often are production cycles scheduled?
Production cycles are on a monthly basis. Each plan includes automated scheduling, so your next cycle starts on time without additional setup.
Can I change my designs each cycle?
That depends on your plan:
- Size Run: Reorders only
- Startup: Reorders and color/fabric changes
- Growth: Reorders and small design updates
- Pro: Reorders, refreshes, and one new style per cycle
- Enterprise: Unlimited design flexibility
Can I upgrade my plan later?
Absolutely. You can move to a higher plan at any time to increase your monthly quantity, add new styles, or adjust your cycle frequency.
What if I need to skip a cycle?
You can skip or pause a production cycle by submitting a notice through your client portal. We recommend doing so at least three weeks before your next scheduled start date to avoid material or scheduling conflicts.
What happens if my subscription is canceled?
If you cancel your Autoflow subscription, production will pause at the end of your current cycle. Any pending or approved runs will be completed as planned, but future cycles will not renew automatically.
Are there setup fees for each cycle?
No. Once your first project is created through RS Makers, your design assets and tech packs remain on file. This means you’ll avoid repeating setup costs and reduce your per-cycle pricing over time.
How are payments processed for RS Autoflow subscriptions?
Payments are automatically processed at the start of each cycle based on your subscription plan. You’ll receive a reminder before each billing date, and invoices are available in your client portal for full transparency.
RS Textiles FAQs
What is RS Textiles?
RS Textiles is the fabric sourcing division of Riche Stitch. We provide curated fabric options, custom sourcing services, and an easy-to-use digital store tailored for fashion designers and apparel businesses.
Do you have fabric on hand, or do you source by request?
Both. You can shop available inventory through our digital store, or request a custom sourcing service through RS Textiles if you need something specific or unique to your collection.
Is there a minimum order quantity (MOQ)?
Our MOQs are flexible. Some in-stock fabrics have no MOQ, while custom-sourced fabrics may require a minimum yardage depending on the supplier. We’ll always work to find an option that fits your budget and production needs.
Who is RS Fabric Flow for?
RS Fabric Flow is ideal for designers who want guided sourcing support. Whether you need a specific texture, color, fiber content, or cost point, we’ll source it for you. Saving you hours of research and guesswork.
Can I use RS Textiles even if I’m not producing with Riche Stitch?
Yes. RS Textiles is open to all designers and brands; whether you’re manufacturing with us, producing elsewhere, or just starting out.
What types of fabric do you offer?
We offer a range of knits, wovens, and specialty textiles; including cotton, linen, twill, ponte, rayon blends, denim, and more. We focus on high-quality, production-ready materials and update our inventory based on what designers actually need.
Can I order fabric swatches?
Yes. Swatches are available for most in-stock fabrics and all custom sourcing requests. You can order individual swatches or request a custom swatch card for your project.
Can RS Textiles help me source sustainable fabrics?
Absolutely. If you’re focused on sustainability, just let us know. We can source eco-friendly and certified materials like organic cotton, bamboo, hemp, and more; based on your design goals.
How fast is the sourcing process?
Most custom fabric requests are responded to within 5–10 business days. Fulfillment timelines vary based on complexity, availability, and response time from mills and vendors, but we’ll keep you updated every step of the way.
How do I get started?
You can browse our digital store, submit a sourcing request through RS Textiles, or contact us directly if you’re unsure where to begin. Either way, we make finding fabric simple.
RS Fabric Flow FAQs
What is RS Fabric Flow?
RS Fabric Flow is a monthly subscription that delivers swatches of our newest, incoming stock fabrics directly to you. Subscribers get first access to view, reserve, and purchase these fabrics before they’re released to the public.
How many swatches will I receive each month?
Each RS Fabric Flow envelope includes 5–12 swatches from our newest inventory, plus bonus cards with fiber content, pricing, MOQ, and ideal use cases for each fabric.
What happens if I skip a month?
You can pause or skip your subscription at any time through your account dashboard. Just be aware that skipping a month means you may miss out on exclusive fabrics with limited availability.
What if I need larger swatches or yardage before committing?
Larger swatches and sample yardage can be requested through our sourcing team once you’re a subscriber. We’re happy to help you make confident fabric decisions.
Additional fees may apply.
What kind of fabrics will I receive?
Each month features a curated selection of in-stock fabrics in varying weights, textures, and compositions; selected with modern designers in mind. Fabrics range from natural fibers to blends, always with a focus on quality and usability.
Can I buy the fabrics featured in my swatch pack?
Yes! Subscribers get first access and priority ordering on all featured fabrics. Inventory is limited, so early ordering is recommended to reserve your desired yardage.
Are these fabrics exclusive to subscribers?
While the fabrics themselves are not exclusive, RS Fabric Flow subscribers receive early access; often weeks before fabrics are listed in our digital store or shown to non-subscribers.
Can I request certain types of fabrics to be included?
At this time, RS Fabric Flow is curated by our in-house team based on incoming inventory. However, we welcome feedback and use subscriber preferences to guide future selections.
RS Custom Pack FAQs
What types of packaging can I create through RS Custom Pack?
We offer a full range of custom packaging options including hang tags, garment labels, stickers, tissue paper, thank-you cards, care cards, branded boxes, and full packaging bundles. Each design is tailored to your brand’s visual identity and production needs.
What are the order minimums and lead times?
Order minimums vary depending on the packaging item and materials selected. For example, items like stickers or thank-you cards can start as low as 25–50 pieces, while items such as garment labels may require 100–200 pieces or more. Average production timelines range from 2–6 weeks after final design approval, though rush options may be available upon request.
Will I see a proof before production?
Absolutely. All clients receive digital mockups or printed samples for approval prior to production. No printing begins until your design is fully approved.
Do I need to have a logo or design ready before starting?
Not necessarily. If you already have brand assets, our team will incorporate them into your packaging concepts. If you’re starting from scratch, RS Custom Pack can also help to create your logo, color palette, and design layout with the help of RS Profit Plan creating your brand concept.
Can I order packaging even if I’m not producing my garments with Riche Stitch?
Yes. While RS Custom Pack integrates seamlessly with our in-house production services, you can also use it independently for your existing brand or outside manufacturing projects.
Can you help with eco-friendly or sustainable packaging options?
Yes. We offer a range of environmentally conscious materials, including recycled paper, soy-based inks, and biodegradable wraps, designed to align with your sustainability goals.
The Print Stitch FAQs
What print methods do you offer?
The Print Stitch offers embroidery, DTG (direct-to-garment), DTF (direct-to-film), and vinyl heat press. Plus, specialty finishes like puff ink, metallic foil, and raised textures for brands that want to stand out.
Can I provide my own garments for printing?
Yes, you’re welcome to supply your own blanks. However, all client-supplied items must be approved before production to ensure they’re compatible with your chosen print method. We can also source premium blanks through our trusted vendor network for a seamless experience.
Will I receive a proof before production?
Absolutely. Every project includes a digital mockup or physical sample (when applicable) for your approval before we move into production.
Do you offer fulfillment or dropshipping for printed items?
Yes, through Riche Stitch’s RS Direct, we can warehouse, pack, and ship your printed garments directly to customers, helping you streamline operations and focus on your brand. Or, you can select our print on demand service, Riche by Request for an alternative dropshipping method.
What’s the minimum order quantity (MOQ)?
Minimums vary depending on the print method and garment type. Small-batch options like DTG or vinyl heat press can start as low as 1 piece, while embroidery may require 25 pieces or more for efficiency. Custom quotes are provided based on each project’s scope.
How long does production take?
Standard turnaround is typically 7–14 business days after artwork approval, depending on quantity and complexity. Rush services may be available upon request.
Can I print multiple designs in one order?
Yes, depending on the method, multiple designs can be printed within one order. Additional setup fees may apply for artwork changes between designs or color variation.
What file formats do you accept for artwork?
Preferred file types are .AI, .PSD, .PDF, SVG, or .PNG (300 DPI minimum). Our team reviews and prepares all files for optimal print quality before production.
Riche by Request FAQs
What products can I print on?
Riche by Request offers a curated selection of premium blanks approved for professional printing, including t-shirts, hoodies, sweatshirts, tote bags, and select accessories. All garments are sourced or produced by Riche Stitch to maintain consistent quality and print accuracy.
Is there a minimum order requirement?
No, that’s the beauty of Riche by Request. Each product is printed on demand, one at a time. Whether you need one sample or one hundred orders a day, we produce every piece with the same attention to detail.
What’s the average production time?
Typical turnaround is 3–7 business days, depending on the print method and order volume. Each piece is printed, inspected, and packaged before shipping to ensure professional quality.
Can I upload my own designs?
Yes, you provide the artwork, and we handle the rest. Upload high-resolution files (.AI, .PDF, or .PNG at 300 DPI minimum) when submitting your order. If needed, our design team can assist with resizing, color matching, or file optimization.
Can I order samples first?
Absolutely. You can order individual samples at production cost to review print quality, color accuracy, and garment fit before listing products for sale.
What print methods are available?
We offer DTG (Direct-to-Garment), DTF (Direct-to-Film), embroidery, and vinyl heat press, all produced in-house by The Print Stitch, Riche Stitch’s print and embellishment division.
Can you fulfill orders directly to my customers?
Yes, can we ship directly to your customer. Your name or business name will be on the shipping label. You can also choose bulk delivery to your own warehouse or boutique.
Do you integrate with my website or store?
At launch, Riche by Request will operate through our internal order portal. However, Shopify and WooCommerce integration options are in development, allowing automatic order syncing in the near future.
What are the profit margins?
You set your retail price. Riche by Request provides a clear production cost per item (including printing and fulfillment), allowing you to calculate your profit margin with transparency. No hidden fees or surcharges.
How do I get started?
Create a free account and submit your first design through our Riche by Request order form. Choose your garment, upload your artwork, and select your fulfillment preference. We’ll handle the rest.
Tag & Stitch FAQs
Do I have to produce my garments through Riche Stitch?
No. Tag & Stitch is open to all fashion brands, whether your garments were produced by Riche Stitch or sourced elsewhere. We provide professional private labeling and finishing services for any ready-made apparel.
What types of labels and tags can you apply?
We work with woven, printed, heat-transfer, and satin labels, along with custom hang tags, care labels, and packaging tags. You can supply your own or have them produced through The Print Stitch for a seamless experience.
Is there a minimum order quantity?
There are no strict minimums, though pricing may vary depending on volume and garment type. We work with small designers and established brands alike.
Can you create my labels or hang tags if I don’t already have them?
Yes. Our team can assist with design and production of custom woven labels, printed tags, or packaging through our in-house partners.
Do you handle shipping?
We can ship completed garments directly to you or your customers through RS Direct, our fulfillment division.
How do I send my garments to you?
You can ship your garments directly to our production facility. Once received, our team will inspect, label, and finish each piece according to your specifications.
What if my garments are already labeled but I want to rebrand them?
We can remove existing labels (depending on construction) and replace them with your branding. A small removal fee may apply based on garment type. Please be sure the original manufacturer authorizes for you to remove their branding prior to starting our service.
How long does the process take?
Turnaround typically ranges from 7–14 business days after approval, depending on the number of garments and services requested. Rush options are available for select projects.
Can you package the garments after labeling?
Yes. Pair Tag & Stitch with RS Custom Pack to include custom tissue, stickers, and branded packaging for a fully finished presentation.
How do I get started?
Complete the Tag & Stitch Inquiry Form with details about your garments, desired labeling style, and finishing preferences. Our team will review your request and provide a quote within 1–2 business days.
RS Profit Plan FAQs
What areas can we cover in a session?
We can focus on anything from pricing, branding, and workflow to marketing strategy and expansion planning. We can even start from the very beginning with registering your business.
Is this only for established businesses?
No, RS Profit Plan supports both startup businesses and established brands. Each plan is customized to your current stage and goals.
Do I need to be a Riche Stitch client to join?
No. RS Profit Plan is open to all businesses, whether or not you manufacture through Riche Stitch.
What’s the difference between coaching and consulting?
Coaching is ongoing guidance with accountability, while consulting is a structured project focused on solving specific business challenges.
Will I receive resources or tools?
Yes, each client receives worksheets, calculators, and templates tailored to their plan.
Are the sessions in-person or virtual?
All coaching and consulting sessions are virtual unless otherwise arranged for on-site visits.
RS Capture FAQs
What types of photography does RS Capture offer?
We specialize in fashion and product photography + cinematography, offering services for e-commerce, campaigns, lookbooks, packaging, and brand storytelling. Whether you need clean studio shots or full creative production, RS Capture delivers visuals tailored to your brand.
Do you offer creative direction or styling support?
Absolutely. Every shoot begins with a creative briefing, where we help develop the concept, visual direction, and styling to ensure the final imagery aligns perfectly with your brand identity.
Do I receive full usage rights to my photos?
Yes. All finalized images include full commercial usage rights for your brand’s marketing, website, and e-commerce platforms. If you need licensing for press, advertising, or large-scale campaigns, extended usage options are also available upon request.
Can I ship my products to be photographed?
Yes. We work with clients nationwide. Once your booking is confirmed, you can ship your products directly to our studio for photography. All items are carefully handled, stored, and returned after your shoot.
What is the turnaround time for photo delivery?
Typical turnaround time is 7–14 business days after the shoot, depending on project scope and post-production needs. Rush services are available upon request.
Can RS Capture coordinate with other Riche Stitch services?
Yes. RS Capture integrates seamlessly with Riche Stitch production, packaging, and marketing services, ensuring your visuals match the same standard of excellence throughout your entire brand journey.
RS Sites FAQs
How long does it take to build a website?
Timelines vary based on the project type.
Custom Builds: generally 6–10 weeks, depending on scope, integrations, and revisions. A more precise timeline will be outlined in your project proposal.
RS Templates: typically 2–4 weeks depending on content readiness and customization level.
Do I need to provide my own photos and copy?
You can, or we can help with that. If you need support, our in-house divisions can help:
RS Profit Plan provides brand strategy and copywriting guidance for clear, persuasive messaging.
RS Capture offers professional fashion photography and creative production.
Do you offer hosting or domain registration?
Hosting and domains can be handled through your preferred provider, or we can assist in setting them up for you. We ensure your launch is seamless, from DNS setup to security configuration.
What’s the difference between a template and a custom build?
RS Templates are pre-designed layouts customized with your branding, colors, and content. Ideal for startups or brands that need a fast, professional launch.
Custom Builds are designed and developed from scratch, allowing for full creative freedom, unique features, and tailored functionality.
Which platforms do you build on?
We develop primarily on WordPress, WooCommerce, Wix and Shopify, depending on your needs. Each project is built for scalability, mobile responsiveness, and easy future edits by your team.
What happens after my site launches?
We provide post-launch support for up to 14 days to resolve any adjustments or technical issues. Ongoing maintenance and update packages are also available to keep your site secure and performing at its best.
Can I update my website after it’s launched?
Yes. All RS Sites are built for easy content updates, and we’ll provide training or documentation at launch so you can confidently manage your site. Ongoing support plans are available if you’d like us to handle future edits or expansions.
RS Direct FAQs
What types of products can RS Direct fulfill?
RS Direct specializes in fashion and accessory fulfillment, including apparel, handbags, jewelry, and small lifestyle goods. If your products require care, presentation, or custom packaging, our logistics system is built for you.
Can I use my own packaging?
Absolutely. You can supply your own branded packaging or collaborate with RS Custom Pack to create cohesive unboxing materials that match your brand’s aesthetic. We’ll ensure every order maintains the same elevated presentation.
Is there a minimum order volume for fulfillment?
No minimums are required. RS Direct is built to scale with you, whether you’re shipping one order a week or hundreds each month.
What’s the difference between RS Direct and RS Address?
RS Address offers virtual business address services, including mail forwarding and digital mailbox access, but does not include inventory handling or fulfillment.
RS Direct manages product storage, order fulfillment, and dropshipping logistics.
Clients registered with RS Address cannot have inventory managed by us unless they’re also registered with RS Direct.
Similarly, RS Direct clients cannot use our address for business registration, though they may use it for return orders.
Do you handle international shipping?
Yes. We ship both domestically and internationally using trusted carriers. All shipments include real-time tracking and branded packing materials (optional), ensuring your products arrive safely and professionally anywhere in the world.
How does dropshipping work with RS Direct?
Once your inventory is received, we store your products and fulfill orders directly to your customers as they’re placed. We handle everything, from printing and packing to delivery, so you can focus on designing and growing your brand.
Can I monitor my inventory and order status?
Yes. You’ll receive access to your client portal, where you can view order activity, tracking details, and inventory updates in real time.
How soon can I get started?
Once we receive your completed intake form and product details, onboarding typically takes 5–7 business days. After setup, we’ll begin processing and fulfilling your orders seamlessly.
RS Address FAQs
What can I use my RS Address for?
You can use your RS Address as your official business address for registration, website listings, banking, and mail handling. It provides your brand with a credible professional presence, without requiring a physical office.
Can I use RS Address to receive inventory or product shipments?
RS Address will accept small business parcels. However, RS Address does not manage inventory. Any inventory shipments received under RS Address will be forwarded to you or charged storage fees. For inventory management or fulfillment, you’ll need to register under RS Direct.
Is there any verification required to set up my address?
Yes. To comply with USPS regulations, all clients must complete USPS Form 1583, which authorizes Riche Stitch to receive mail on your behalf. The form must be notarized and submitted along with two forms of valid identification before your RS Address can be activated.
Can I use my RS Address for returns?
Yes. RS Address clients can use their business name with the Riche Stitch address for return services. However, return processing and restocking are handled only through RS Direct, not RS Address. Any returns packages received will be forwarded to you.
What happens if I cancel my service?
Your RS Address will be deactivated at the end of your billing cycle, final invoice will be sent for any add-on services, and any unclaimed mail will be forwarded.
How does mail forwarding and management work?
When your mail arrives, we scan the outside of each envelope and upload it to your client portal. You’ll then have the option to:
- Open & Scan the contents
- Forward to you
- Shred or Recycle
- Hold for Pickup (if applicable).
Clients must respond to new mail within 30 days to avoid additional storage fees. After 30 days, items will begin accruing daily storage fees.
How quickly is mail processed?
Most mail is scanned or forwarded within 1–2 business days of arrival. Packages may take an additional day for handling, depending on your forwarding preferences.
What’s the difference between RS Address and RS Direct?
RS Address provides your business with a professional mailing address and digital mailbox services.
RS Direct manages inventory, fulfillment, and dropshipping.
While they can complement each other, they are separate services, each designed for different needs.
Can I upgrade to RS Direct later?
Absolutely! Many clients start with RS Address to establish their business presence, then add RS Direct as their logistics needs grow. Integration between the two is seamless.
The Stitch List FAQs
What is The Stitch List?
The Stitch List is Riche Stitch’s à la carte fashion development program, allowing designers and brands to book individual services such as tech pack creation, fashion sketches, pattern drafting, grading, and more, without committing to a full production package.
Can I purchase multiple services at once?
Yes. You can mix and match any Stitch List services in a single order. For example, you might request both a tech pack and a pattern draft for the same design, or add a sample development request once your pattern is approved.
What are the turnaround times for Stitch List services?
Turnaround times vary by service type and project complexity. Most digital services (sketches, tech packs, grading) are completed within 5–10 business days, while sample development typically takes 2–4 weeks depending on materials and schedule availability.
Can I upgrade from The Stitch List to full-service production later?
Absolutely. Many clients start with a Stitch List service to test ideas or refine their designs, then transition into full-service production through RS Makers Hub once they’re ready to move forward.
Who is The Stitch List best suited for?
It’s ideal for independent designers, new fashion brands, or established labels needing one-off support. Whether you’re missing a tech pack, need a fit sample adjusted, or want professional illustrations, The Stitch List helps fill the gaps in your production process.
Do I need to have a finalized design to use these services?
Not necessarily. If your concept is still developing, our RS DesignHaus team can assist with sketches, digital renderings, or concept refinement before your order moves to the technical or sample stages.
Are revisions included?
Each Stitch List service includes one round of standard revisions to ensure accuracy and alignment with your original request. Additional revisions may be billed separately depending on scope.
Do you require minimum order quantities (MOQs)?
No minimums are required for any Stitch List services. Each order is treated as an independent project, giving you flexibility to develop at your own pace.
The Stitch Academy FAQs
Do I need previous fashion experience to enroll?
Not at all. The Stitch Academy offers programs for every level, from beginners exploring fashion for the first time to designers refining advanced techniques.
Are courses self-paced or scheduled?
Both. Stream & Stitch includes live sessions and replays, while Academy Online courses are self-paced for flexibility.
Can I take Stitch Academy courses through Fashion Formula 101?
Yes. The Stitch Academy is powered by Fashion Formula 101, many of its courses and online programs are hosted through the Fashion Formula 101 platform.
What’s the difference between Study & Stitch, Stream & Stitch, and Sew & Tell?
- Study & Stitch: In-person training sessions at Riche Stitch’s facility.
- Stream & Stitch: Live online classes and virtual access to in-person sessions.
- Sew & Tell: An exclusive factory tour and interactive workshop experience.
Will I receive a certificate after completing a program?
Yes. Participants who complete any Stitch Academy course or workshop receive a certificate of completion.
Are group or private training sessions available?
Yes. We offer private and corporate training options upon request. Simply contact stitchacademy@richestitch.com for more.
Stitch Academy Online FAQs
What is Stitch Academy Online?
Stitch Academy Online is the digital learning division of The Stitch Academy, offering on-demand courses for fashion entrepreneurs, designers, and brand owners. It’s where creative ambition meets business education, powered by the expertise of Riche Stitch and Fashion Formula 101.
Will I receive a certificate after completing a course?
Yes. Each completed course includes a personalized certificate of completion that you can download or print to showcase your achievement.
Can I access courses from my phone or tablet?
Absolutely. The Stitch Academy Online platform is fully responsive, allowing you to learn from any device.
Are live sessions included in the courses?
Some programs include optional live sessions or streamed workshops through Stream & Stitch. Availability will be listed within each course description.
Is Stitch Academy Online self-paced?
Yes. All courses are designed for you to learn at your own pace. Once enrolled, you can pause, resume, or revisit lessons anytime from your student dashboard.
What is the difference between Stitch Academy Online and Study & Stitch?
Study & Stitch is our in-person classroom experience hosted at the Riche Stitch studio, while Stitch Academy Online offers the same quality of education, entirely digital and self-paced.
Do I need to be a Riche Stitch client to enroll?
No. Stitch Academy Online is open to all aspiring and established fashion entrepreneurs, whether or not you’re currently working with Riche Stitch for production.
How long will I have access to my courses?
You’ll have lifetime access to any course you purchase individually, and full access to all content for as long as your membership remains active.
Study & Stitch FAQs
Do I need experience to attend Study & Stitch?
No experience is necessary. Our sessions are designed to benefit both beginners and established designers looking to expand their knowledge.
Are materials included?
Yes. All students receive worksheets, writing materials, and resource guides.
Will there be virtual options?
Yes. Some sessions are streamed live through Stream & Stitch for remote access.
How often are classes held?
Classes are announced periodically to keep every release fresh. Each session focuses on a different stage of the fashion business or production process, and spots fill fast once announced.
Can I book a private session for my team or school?
Yes. Private or group bookings can be arranged upon request. Contact us for custom scheduling and pricing.
How do I register?
You can register directly through The Stitch Academy portal. Space is limited, so early sign-up is recommended.
Stream & Stitch FAQs
Do I need to register for each Stream & Stitch session?
Yes. Each live session requires individual registration since spaces are limited and topics vary. Once you register, you’ll receive a confirmation email with your access details.
How will I know when a new session is happening?
All upcoming classes are announced through the Stitch Academy newsletter, the Riche Stitch website, and our social media channels. Be sure to subscribe or follow so you never miss an update.
Can I ask questions during a live session?
Absolutely. Most Stream & Stitch sessions include a live Q&A segment where you can submit questions directly through the chat.
Are the sessions free or paid?
Some live streams are free to attend, while others may have a registration fee depending on the topic and instructor. Pricing details are always included in the session announcement.
Can I watch the sessions after they air?
Yes. Replays are available exclusively through the Stitch Academy portal. If you’re enrolled, you can log in anytime to revisit past sessions.
Are the sessions beginner friendly?
Yes. Stream & Stitch welcomes learners of all levels, from aspiring designers to established entrepreneurs, with sessions that cover both creative and business-focused topics.
Sew & Tell FAQs
Do I need experience in fashion to attend?
No experience is required. Sew & Tell welcomes students, designers, and enthusiasts at all levels.
Can I bring a friend or assistant?
Yes, additional guests can be added during registration for an additional fee (space permitting)
Do I keep what I make in the workshop?
Yes, attendees can take home any small sample piece created during the workshop as a keepsake of the experience.
How long does the tour and workshop last?
Each session typically lasts 1–3 hours, including both the guided tour and the interactive workshop.
Are photos or videos allowed?
Photography is permitted in designated areas only. Certain sections of the production floor are restricted to protect client confidentiality.
How do I book a session?
All sessions are available through The Stitch Academy booking calendar. Space is limited, and advance registration is required.
Startup Bundle FAQs
What’s included in the RS Startup Bundle?
The bundle includes every core service needed to launch a fashion brand:
RS Profit Plan (business setup and strategy), RS Address (virtual business address), RS DesignHaus (design and development), RS Makers Hub (production), RS Textiles (fabric sourcing), RS Custom Pack (branding and packaging), RS Capture (photography), RS Sites (website creation), and RS Direct (warehousing and shipping support).
Can I customize what’s included in my bundle?
Yes. Every brand’s needs are different. You can tailor your bundle by adding or removing services. Keep in mind it’s a bundle, therefore, multiple services are required to get bundled pricing.
What if I already have my own business address, fabrics, or website?
That’s perfectly fine! Those services can be excluded from your bundle.
Our team will adjust your quote to reflect only the services you need.
Are payment plans available?
Yes. Riche Stitch offers structured payment plans for Startup Bundle clients.
Payments are divided into phases that align with your project milestones, making it easier to manage costs as you progress.
How long does the full process take?
Each project timeline varies depending on design complexity, quantity, and service scope.
Most Startup Bundle clients complete the process within 10–16 weeks, which includes design, production, packaging, and brand setup.
A detailed schedule is provided during the consultation phase.
Do I need to have my designs ready before signing up?
Not at all. Our team at RS DesignHaus can help you develop your entire collection from concept, including sketches, tech packs, and samples.
If you already have designs prepared, we’ll simply refine them for production.
Is there a minimum order quantity (MOQ)?
Yes, but it depends on the product type.
We specialize in low-MOQ domestic production, allowing startups to begin with smaller runs while maintaining professional quality.
Your project manager will help determine the ideal quantity during planning.
What happens after my brand launches?
After your launch, you can continue working with Riche Stitch through RS Direct for fulfillment or RS Autoflow for automatic restocks and new releases.
You’ll also have access to ongoing business consulting through RS Profit Plan to help your brand grow sustainably.
RS NXTGEN FAQs
Is RS NXTGEN a paid internship?
RS NXTGEN offers both unpaid and paid opportunities depending on department placement, duration, and performance. Selected participants may also qualify for school credit or stipends.
Do I need prior fashion experience to apply?
Not necessarily. While experience is helpful, RS NXTGEN values passion, curiosity, and willingness to learn. Applicants from design, marketing, production, or creative business backgrounds are all welcome.
Is remote participation available?
Some departments, such as marketing or digital design, may offer remote or hybrid options. However, some NXTGEN placements require in-person participation to ensure hands-on training.
Can I apply if I’m still in school?
Yes! Students are encouraged to apply. Schedules can be adjusted to accommodate academic commitments.
How long is the internship program?
Internships typically range from 3 to 12 months, depending on availability, school schedules, and project timelines within Riche Stitch.
Can I receive school credit for this internship?
Yes, if your academic institution supports credit-based internships. We’ll gladly provide required documentation and supervision for credit approval.
Will I receive a certificate or recommendation?
Upon successful completion, interns receive an RS NXTGEN Certificate of Achievement and may request a letter of recommendation or professional reference.
What happens after I complete the program?
Graduates become part of the Riche Stitch Alumni Network, gaining access to ongoing mentorship, advanced training opportunities, and potential employment within Riche Stitch or partner brands.
Client Hub FAQs
What is the Riche Stitch Client Hub?
The Client Hub is your private workspace where you can manage every aspect of your project. It’s where you’ll find your invoices, contracts, project updates, uploaded files, and communication threads, all in one secure location.
What can I do inside my portal?
You can:
- Book follow-up consultations or review sessions
- View project milestones and task updates
- Upload and download files
- Approve samples or designs
- Review and pay invoices
- Send messages directly to our team
Where do I upload my design files or references?
Each project in your Client Hub has a dedicated upload section under “Files.” Please upload only relevant project assets (such as tech packs, logos, inspiration, etc.). For large uploads, we recommend using compressed files or direct cloud links.
How can I view my invoices and payments?
Go to the Billing tab in your portal to see all active invoices, subscriptions, and payment history. You can download receipts or pay invoices directly through the portal’s secure checkout.
Can I access all of my past projects in one place?
Yes. All past and active projects remain visible in your Client Hub, giving you access to files, notes, and invoices even after completion.
How do I access the Client Hub?
After onboarding, you’ll receive an email invitation with your unique login credentials and portal link. You can bookmark it or access it anytime from the top menu of our website by selecting Client Hub or Login from the bottom menu.
How will I know when there’s a project update?
You’ll receive email notifications anytime a task is completed, a file is uploaded, or your project moves to the next stage. You can also view all real-time updates directly from your project dashboard in the portal.
Can I message the Riche Stitch team directly in the portal?
Yes. Each project includes a secure message thread for direct communication. This keeps all correspondence organized and linked to your specific project.
What if I forget my password?
Simply click “Forgot Password” on the login page to reset it. You’ll receive an email with instructions to create a new one.
Who do I contact if I need technical support with the portal?
If you experience login issues, billing errors, or technical glitches, contact our support team via the Help Desk within your portal, or email support@richestitch.com for direct assistance.