Riche Stitch Privacy Policy

Effective Date: November 1, 2025
Last Updated: November 10, 2025

Riche Stitch Apparel Studio (“Riche Stitch,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.richestitch.com, use our client or student portals, or engage with our services online and offline.

1. Information We Collect

We collect personal and non-personal information in the following ways:

A. Information You Provide Directly

  • Contact details (name, email, phone number, address)
  • Account credentials and profile information when you register for a portal account
  • Payment and billing details (processed securely through third-party providers such as Stripe or PayPal)
  • Business information shared through intake or project forms (e.g., brand name, tax ID, design references)
  • Course registration data for The Stitch Academy (e.g., enrollment details, progress records)
  • Resume or application information for careers or internship submissions

B. Information Collected Automatically
When you visit our site or portal, we may collect:

  • IP address, browser type, and device data
  • Usage details such as pages visited and time spent on site
  • Cookies and tracking technologies to improve user experience and analytics

2. How We Use Your Information

We use your information to:

  • Process orders, invoices, and payments
  • Provide and manage services such as RS Makers, RS DesignHaus, RS Direct, and others
  • Communicate with you regarding projects, classes, or support requests
  • Send updates, marketing emails, or service announcements (with opt-out options)
  • Maintain records for legal and tax purposes
  • Improve our site, platform performance, and customer experience

3. Sharing and Disclosure of Information

We do not sell your personal information. We may share data only in the following cases:

  • Service Providers: Trusted vendors (such as payment processors, shipping carriers, email platforms, and LMS software) that help us operate our business.
  • Legal Requirements: If required by law, subpoena, or to protect our rights and property.
  • Business Transfers: If Riche Stitch is involved in a merger or acquisition, your information may transfer as part of that transaction.

All third-party partners are bound by confidentiality agreements and data protection standards.

4. Data Retention

We retain personal information only as long as necessary to fulfill the purpose it was collected for, comply with legal requirements, and resolve disputes. Client project data and files may be archived securely after project completion.

5. Cookies and Tracking Technologies

Our website uses cookies to analyze traffic, personalize content, and enhance user experience. You may set your browser to refuse cookies, but some features may not function properly.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access and receive a copy of your data
  • Request correction or deletion of personal information
  • Withdraw consent for marketing communications at any time
    To exercise these rights, contact us at support@richestitch.com.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. While we strive to maintain the highest security standards, no online system is 100% secure.

8. Third-Party Links

Our site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their policies individually.

9. Children’s Privacy

Riche Stitch does not knowingly collect information from individuals under the age of 13. If we learn that we have collected data from a child without parental consent, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The revised version will be posted on our website with an updated effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Riche Stitch Apparel Studio
Email: support@richestitch.com